Shipping policy

Brand Name: Plae
Legal Business Name: URBANWALK INTERNATIONAL

Order Processing

All orders placed on Plae are processed within 2–3 business days, excluding Sundays and public holidays.

Once an order is successfully placed, customers will receive an order confirmation via email or SMS containing order details.

After processing, orders are dispatched through our logistics partners for delivery.

Plae offers FREE shipping across India on all eligible orders.

Orders are shipped through our trusted logistics partner Shipway to ensure safe and timely delivery.

Estimated delivery timelines are as follows:

Delivery timelines are estimates and may vary depending on customer location and courier operations.

Delays may occur due to:

Once the order is shipped, customers will receive a tracking link via email or SMS from Shipway.

Customers may also track their orders through the “Track Your Order” section available on our website using their order details.

If an order is delayed, lost, or delivered in damaged condition, customers should contact us within 48 hours of delivery.

To help us resolve the issue efficiently, customers are requested to:

Our support team will coordinate with the courier partner and arrange a replacement or refund where applicable.

Plae offers free shipping for eligible return shipments.

For complete details regarding returns, exchanges, and refunds, customers are advised to review our Return & Refund Policy.

For shipping-related support or questions, please contact:

URBANWALK INTERNATIONAL
(Operating Brand: Plae)