Refund policy

Brand Name: Plae
Legal Business Name: URBANWALK INTERNATIONAL

At Plae, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, refund, or cancellation according to the policy below.

Return Policy

Customers may request a return within 15 calendar days from the date of delivery.

To be eligible for a return:

The product must be unused and in the same condition as received.
The product must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.

Products that do not meet these conditions may not qualify for a return or refund.

Refund Policy

Once the returned product is received, our team will inspect the item and notify the customer regarding the approval or rejection of the refund request.

If approved:

The refund will be processed to the original payment method used during purchase.
Refunds are generally credited within 10–15 working days, depending on banking or payment provider policies.

Plae reserves the right to reject refund requests if returned products fail quality inspection or violate return conditions.