Privacy policy
Brand Name: Plae
Legal Business Name: URBANWALK INTERNATIONAL
At Plae, operated by URBANWALK INTERNATIONAL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
By accessing or using Plae website, you agree to the terms outlined in this Privacy Policy.
Contact Information
If you have any questions regarding this Privacy Policy, you may contact us:
- Business Name: URBANWALK INTERNATIONAL
- Brand Name: Plae
- Email: info@theplae.com
- Phone: 7419351556
- Address: Block UU, Pitampura, New Delhi, Delhi 110034, India
Information We Collect
We may collect the following information from users:
- Full name
- Email address
- Phone number
- Billing and shipping address
- PIN/ZIP code
- Order details and purchase history
- Feedback, reviews, and customer support queries
We collect only the information necessary to provide our services and improve user experience.
Payment Information
Plae does not store or directly process your debit/credit card details. All online payments are securely processed through authorized third-party payment gateway providers using encrypted and secure technology.
This ensures customer payment information remains protected during transactions.
Automatic Information Collection
When users visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on website
- Products viewed or added to cart
This data helps us improve website performance and customer experience.
How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and updates
- Improve website functionality and services
- Personalize shopping experience
- Share promotional offers and updates
Cookies
Our website uses cookies to enhance browsing experience and improve website functionality.
Cookies may be used to:
- Remember user preferences
- Maintain secure login sessions
- Analyze website traffic and usage patterns
Users can disable cookies through browser settings if preferred.
Sharing of Information
Plae does not sell or rent customer information to third parties.
Information may only be shared with trusted service providers such as:
- Payment gateway providers
- Shipping and logistics partners
- Website and technical service providers
These partners are required to maintain the confidentiality and security of user information.
Data Security
We implement appropriate security measures to protect customer information from unauthorized access, misuse, or disclosure.
Although we follow industry-standard security practices, no online transmission method can guarantee complete security.
Third-Party Links
Our website may contain links to external websites. Plae is not responsible for the privacy practices or content of third-party websites.
Users are advised to review the privacy policies of those websites separately.
User Rights
Users may request to:
- Update or correct personal information
- Opt out of promotional communication
- Request deletion of account information
For such requests, users may contact us at info@theplae.com.